Systems Administrator / Desktop Support Technician

Location: Napa Valley
Company: Occidental Technical Group

Occidental Technical Group is an IT and Services company that delivers strategic analytic and technical expertise to a wide variety of customers. They maintain an innovative culture designed to keep pace with an evolving technology landscape They are committed to delivering the most appropriate technologies and designing solutions that are efficient, flexible, and lasting – maximizing our client’s ability to respond rapidly to both market and customer demands.

They’re looking for a full-time Systems Administrator / Desktop Support Technician to work as part of a team responsible for providing real-time help-desk support to their broad and diverse clientele.

Ideal experience:

-strong background in LAN infra, virtualization, MS server & client technologies, email platforms, mobile device mgmt, cloud-based solns, & LOB app support


-BS in Comp Sci or a degree in a STEM or equivalent training/exp.

-min. 3 yrs exp. in IT, or equivalent combo of education/exp.

-Certs: Cisco/SonicWall, MS(MCDST, MCTS, MCP, MCSE), VMware, Apple; Citrix

-strong cust service ethic

-excellent analytical, verbal & written comm skills

-ability to prioritize & quickly troubleshoot & resolve problems using a wide variety of tools

-ability to adapt quickly to new technologies & changing business requirements

-able & willing to collaborte a part of a team in various roles

-respond to emergency situations effectively, maintaining poise & focus

-willingness to work after hours on project-related work & pre-scheduled on-call support

Supported tech platforms:

– MS: Windows Server (2008 – 2016, SBS / Essentials); Exchange Server; SQL Server; Windows (7, 8.1, 10); Office 2007-2016

-virtualization: VMware; Microsoft Hypervisor

-backup: Datto; Hi Rely; Veeam; Windows Backup; MaxBackup;

-cloud apps: Office365, Google Apps; Dropbox; ShareFile; QuickBooks

-routers-Switches-Wireless: SonicWall; Cisco; Netgear; Ubiquiti

-security: AV (WebRoot); OpenDNS; SonicWALL Security Services; 2-Factor Authentication; Encryption * Managed Services Platform: Kaseya

-remote Access: Terminal Services; Citrix; VPN

Full job details

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